Refund policy

Overview

At Bandar Baant Collections, we want you to love what you purchase.

If for any reason you are not satisfied, we offer a hassle-free return & refund policy as outlined below:

Returns

• You may place a return request through the "Your Orders" section on our website after delivery.

• The return request must be placed within 7 days of receiving the product.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Return shipping charges, if applicable, will be communicated to you when you initiate the return.

Non-returnable Items

Certain types of items cannot be returned:

• Gift cards

• Items marked as "Final Sale"

• Customized or personalized products

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-7 business days.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

1. Check your bank account again.

2. Contact your bank or credit card company (there may be a processing delay).

3. If you’ve done all of this and still have not received your refund, please contact us at bandarbaant@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

Cancellations

You may cancel your order before it is shipped. Once the order is shipped, the cancellation is not possible, and the return policy will apply.